Drive motivation through improved communication
Employees want and need to know what’s going on, but communication isn’t just a matter of sending emails and holding meetings.
Motivation and engagement are inextricably linked to good communication
in your workplace. Employees want and need to know what’s going on, but
communication isn’t just a matter of sending emails and holding
Cultivate these good habits to facilitate healthy communication throughout your organization:
• Encourage employees to speak up. Managers shouldn’t do all the
talking. Ask questions, listen, and follow up with more questions. Call
on people in meetings for their opinions. Solicit feedback from your
workforce. The key is to listen patiently and show employees that you
respect their thoughts and opinions.
• Support accountability and truthfulness. Be honest with your
employees, and don't punish them for being honest with you. If you make a
mistake, or can’t keep a promise, tell people up front and take
responsibility. When employees see your commitment to telling the truth,
they’ll follow suit and keep you fully informed of what’s going on.
• Address communication in performance reviews. Make good
communication practices a performance requirement, and discuss it as
part of your formal review process. Talk about what you need to know
from your employees, what they want from you in terms of information,
and how effectively they interact with co-workers and teams. Coach
employees on good communication skills, and ask for feedback on your
• Emphasize your mission and strategy. When employees know what
your organization is all about, they’ll be more engaged in their work
and better equipped to share the information that you need. Discuss
organizational goals during orientations, and refresh employees on them
for as long as they stay with your organization—especially if they
change over time.
—Adapted from the Monster Thinking website
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