Patient experience has to be a priority, but unfortunately it’s often downplayed.
How can you close the relationship loop, resulting in a more positive interaction?
Consider these statistics, and you’ll quickly discover where to place your attention:
Sixty-two percent of medication discrepancies are discovered when nurses conduct either a post-visit phone call or home visit.
Patients who receive a post-discharge call rank their care in the 90th percentile.
Patients who didn’t receive a follow-up call rank their care in the 30th percentile.