Infographic: Patients want to ‘feel the love’ of hospitals and providers

Paperwork and staffing shortages are frustrating for consumers, nurses and doctors. Here are some insights about how to improve patient relationships.    

Patient experience has to be a priority, but unfortunately it’s often downplayed.

How can you close the relationship loop, resulting in a more positive interaction?

Consider these statistics, and you’ll quickly discover where to place your attention:

  • Sixty-two percent of medication discrepancies are discovered when nurses conduct either a post-visit phone call or home visit.

  • Patients who receive a post-discharge call rank their care in the 90th percentile.

  • Patients who didn’t receive a follow-up call rank their care in the 30th percentile.

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