Patients want convenience and more control over their health care activities. Health systems are stepping up their efforts to deliver what consumers want.
Accenture’s infographic says the implementation of self-scheduling tools is exploding because:
More than three-quarters (77 percent) of patients value the ability to book, change or cancel appointments online.
Nearly two-thirds (63 percent) of patient phone calls are transferred.
The average time for a patient to complete a scheduling call is eight minutes.
Read more about the boom of digital self-scheduling tools and practices: