The cost of substandard hospital communication

Inefficient systems could potentially cost big bucks in penalties every year in U.S. hospital systems alone.

More than 90 percent of physicians violate privacy laws by using pagers and other unsecured networks to communicate about patients. Systems lax about patient information violate the federal Health Insurance Portability and Accountability Act. You may be wondering why providers would opt for antiquated technology when smartphones are available.

An infographic from Dickson Data says simplicity, range and reliability keep clinicians tied to pagers. However, patient safety is at risk when communication falters. The result? A PR crisis that can likely be prevented.


  • About 70 percent of accidental deaths and injuries in hospitals are due to communication issues.
  • The average 13-year-old has more capability with his or her smartphone than many ambulances.
  • Texting patient information violates HIPAA; each text carries a penalty of up to $50,000.

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Take a look:

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Previously published material.


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